ToolChest Web Service

ToolChest

Click here for a complete list of operations.

SupportTicketStatusGet

Returns support ticket statuses, filtered by the specified criteria.

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /PROD-R4-1/Toolchest.asmx HTTP/1.1
Host: servicestationapi.bartecautoid.com
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://bartecautoid.com/SupportTicketStatusGet"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Header>
    <AuthHeader xmlns="http://bartecautoid.com/">
      <ApiUsername>string</ApiUsername>
      <ApiPassword>string</ApiPassword>
    </AuthHeader>
  </soap:Header>
  <soap:Body>
    <SupportTicketStatusGet xmlns="http://bartecautoid.com/">
      <authenticatedUser>
        <Oid>guid</Oid>
        <Username>string</Username>
        <UserRegion>US or Europe</UserRegion>
        <UtcOffset>short</UtcOffset>
        <PhoneNumber>string</PhoneNumber>
      </authenticatedUser>
      <filterParams>
        <JobReference>string</JobReference>
        <Status>New or Assigned or Confirmed or Cancelled or Closed or All</Status>
        <DateRequestedFrom>dateTime</DateRequestedFrom>
        <DateRequestedTo>dateTime</DateRequestedTo>
        <SerialNumber>string</SerialNumber>
      </filterParams>
    </SupportTicketStatusGet>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: text/xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <SupportTicketStatusGetResponse xmlns="http://bartecautoid.com/">
      <SupportTicketStatusGetResult>
        <Success>boolean</Success>
        <ErrorMessage>string</ErrorMessage>
        <Data>
          <ContactName>string</ContactName>
          <ContactPhoneNumber>string</ContactPhoneNumber>
          <SupportPhoneNumber>string</SupportPhoneNumber>
          <SupportTicketStatuses>
            <SupportTicketStatus xsi:nil="true" />
            <SupportTicketStatus xsi:nil="true" />
          </SupportTicketStatuses>
        </Data>
      </SupportTicketStatusGetResult>
    </SupportTicketStatusGetResponse>
  </soap:Body>
</soap:Envelope>

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /PROD-R4-1/Toolchest.asmx HTTP/1.1
Host: servicestationapi.bartecautoid.com
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Header>
    <AuthHeader xmlns="http://bartecautoid.com/">
      <ApiUsername>string</ApiUsername>
      <ApiPassword>string</ApiPassword>
    </AuthHeader>
  </soap12:Header>
  <soap12:Body>
    <SupportTicketStatusGet xmlns="http://bartecautoid.com/">
      <authenticatedUser>
        <Oid>guid</Oid>
        <Username>string</Username>
        <UserRegion>US or Europe</UserRegion>
        <UtcOffset>short</UtcOffset>
        <PhoneNumber>string</PhoneNumber>
      </authenticatedUser>
      <filterParams>
        <JobReference>string</JobReference>
        <Status>New or Assigned or Confirmed or Cancelled or Closed or All</Status>
        <DateRequestedFrom>dateTime</DateRequestedFrom>
        <DateRequestedTo>dateTime</DateRequestedTo>
        <SerialNumber>string</SerialNumber>
      </filterParams>
    </SupportTicketStatusGet>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 200 OK
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <SupportTicketStatusGetResponse xmlns="http://bartecautoid.com/">
      <SupportTicketStatusGetResult>
        <Success>boolean</Success>
        <ErrorMessage>string</ErrorMessage>
        <Data>
          <ContactName>string</ContactName>
          <ContactPhoneNumber>string</ContactPhoneNumber>
          <SupportPhoneNumber>string</SupportPhoneNumber>
          <SupportTicketStatuses>
            <SupportTicketStatus xsi:nil="true" />
            <SupportTicketStatus xsi:nil="true" />
          </SupportTicketStatuses>
        </Data>
      </SupportTicketStatusGetResult>
    </SupportTicketStatusGetResponse>
  </soap12:Body>
</soap12:Envelope>